Billing

Manage your SimpleCommenter subscription, view billing history, and update payment details.

Current Subscription

View your active subscription details:

• Plan - Your current tier (Trial, Pro, Unlimited, Agency, Enterprise) and plan type (Trial, Subscription, Lifetime Deal, or Free)
• Status - Active, Canceled, or Past Due
• Renewal Date - When your subscription renews
• Price - Monthly or annual billing amount

Managing Your Subscription

Upgrade Plan

To upgrade to a higher tier:

1. Click Upgrade or visit the pricing page
2. Select your new plan
3. Complete payment
4. New features are available immediately

Change Billing Cycle

Switch between monthly and annual billing:

1. Click Manage Subscription
2. Select monthly or annual billing
3. Changes take effect at your next renewal

Billing Portal

Click Manage Billing to access the Stripe billing portal where you can:

• Update payment method (credit card)
• View and download invoices
• Update billing address
• Manage subscription details

Billing History

View past invoices and payment history:

• Invoice date
• Amount charged
• Payment status
• Download PDF invoice

Invoice Emails

If your accounting team wants invoices delivered automatically, set an invoice email under Account → Billing → Invoice emails. After every successful subscription payment, the same invoice you can download from Billing History is emailed there as a PDF.

• Leave the field empty to turn invoice emails off. Invoices stay available in Billing History either way.
• Only workspace admins can set the invoice email.
• Company details added on an invoice (name, address) are included on the emailed PDF.
• One-off purchases such as lifetime deals are not emailed. Download those from Billing History.

Cancel Subscription

To cancel your subscription:

1. Click Cancel Subscription
2. Review what you'll lose access to
3. Confirm cancellation

Lifetime Deals (AppSumo)

If you redeemed an AppSumo code or another one-off purchase, the Billing page shows your plan type as Lifetime Deal next to your tier (AppSumo codes put the account on the Unlimited tier).

• The deal never renews and never expires. There is nothing to pay and no subscription to manage.
• You keep the features and limits of your lifetime tier, including the AI Agent integration.
• You do not need to upgrade unless you want features that only Agency or Enterprise include, such as whitelabel branding, a custom portal domain, or unlimited team members. Those are added by subscribing from Account → Billing → Upgrade.

If you are unsure how a subscription would combine with your lifetime deal, contact support via the chat bubble before upgrading.

Trial Period

New accounts start with a 14-day free trial with full access to all features. During the trial:

• No credit card required
• Full access to all features
• Trial banner shows days remaining

Does my trial automatically convert to a paid subscription?

No. The standard 14-day free trial does not automatically convert to a paid subscription, and you will not be charged when it ends. No credit card is required, and there is no subscription to cancel. To continue using paid features, choose a plan under Account → Billing → Upgrade and complete checkout yourself. If you do not subscribe, the feedback widget pauses when the trial expires.

Exception: if you accepted the optional 14-day trial extension by adding a payment card and completing subscription checkout, billing starts automatically when that extension ends unless you cancel beforehand. You can manage or cancel that subscription under Account → Billing.

Next Steps

• View available plans
• Manage team members
• Configure your profile