Managing Comments
Use the comments workspace to review feedback page by page, keep work moving with statuses, and reply from the dashboard.
Comments Workspace
The website comments view is organized around the pages on your site that already have feedback. Select a page to see its thread and work through the comments for that page.
Comment Information
Each comment can include:
- Visitor info - Name and email when provided
- Message - The feedback content
- Page path - Where the feedback was submitted
- Timestamp - When it was submitted
- Screenshot or attachments - Supporting context from the visitor
- Browser info - Browser and OS details when available
Adding a Comment from the Dashboard
Most feedback arrives through the widget, where someone clicks an element on your site. When you already know what needs saying, you can skip that trip. The Add comment button sits in the header of both the comments view and the board, and opens a form where you choose the page, write the feedback, and set priority, status, tags, tagged teammates, and attachments.
Pick the page from the list of pages that already have feedback, or type any
path (/pricing) for a page that doesn't yet.
A comment added this way belongs to the page rather than to an element on it, so the widget lists it as a page comment instead of showing a pin. If you later want it pinned, open it in the widget on your site and choose Pin to element.
Statuses
Organize your workflow with statuses:
| Status | Description |
|---|---|
| To Do | New feedback, not yet started |
| In Progress | Actively being worked on |
| Review | Ready for review or awaiting approval |
| Rework | Needs changes based on feedback |
| On Hold | Paused, waiting for external input |
| Blocked | Cannot proceed due to a dependency or issue |
| Done | Completed and resolved |
| Cancelled | No longer relevant or intentionally dismissed |
Changing Status
- Open a comment in the thread for the current page
- Click the status control on the comment
- Choose the next status for that item
Configuring Available Statuses
You can customize which statuses are available for your project in Status Management:
- Open the project you want to configure
- Go to Workflow in the project settings and select the Statuses tab
- Choose which statuses are enabled and which roles can use them
Filtering and Sorting
Use the comments sidebar to narrow the current page view:
- Status filters - Focus on the work that matters right now
- Sort options - View comments by newest, oldest, or priority
- Page list - Jump between pages that already have feedback
The dashboard starts by focusing on active work first, so open and in-review items are easier to triage.
These filters only affect the dashboard. To hide comments by status on the website itself (for example, hide Done comments on the page), use the status filter inside the widget's comment sidebar - see Filtering Comments on the Page.
Replying to Comments
Keep the discussion in one place by replying directly inside a comment thread:
- Open the comment you want to respond to
- Click Reply
- Write your response
- Send it to add the reply to the thread
Priority
Use the priority control on a comment to mark it as low, normal, or high priority. You can then sort the current page by priority when you need to focus on the most urgent items first.
Screenshots and Attachments
Comments can include screenshots and supporting files. Open the relevant comment to review the attached context without leaving the thread.
Deleting Comments
If a comment is spam, duplicated, or no longer needed, open the comment actions menu and delete it from the thread.