Branding & White-label
Make Simple Commenter look like your own product. White-label branding applies your logo and brand name to the feedback widget, client invite emails, and the client login and portal pages, and can serve them from your own domain.
Find it under Account > Branding.
White-label branding and custom domains are available on the Agency, Unlimited, and Enterprise plans. Only workspace admins can manage branding.
Logo & Brand
- Logo: the logo shown on the widget, client emails, and client login pages.
- Brand name: the name used in place of "Simple Commenter" across client-facing surfaces.
- Hide Simple Commenter branding: remove "Powered by Simple Commenter" from client-facing pages.
Custom Domain
Serve the branded client experience (login and portal) from a subdomain you own, for example feedback.youragency.com.
- Enter the subdomain you want to use. Root domains are not supported.
- Simple Commenter shows the DNS records to add at your domain provider: a CNAME that points the subdomain at our servers and, when ownership of the domain has to be proven, a TXT record as well.
- Add the records, then click Verify. Status moves from Pending to Verified once DNS propagates.
DNS changes can take some time to propagate. If verification fails, double check the host and value against what the dashboard shows, then try again. The TXT value can change between attempts, so copy it fresh each time. A domain that was added but never verified stays pending, and verifying again picks it up where it left off.
Email Sender Domain
Send client emails from your own domain instead of the default Simple Commenter sender. Configure:
| Field | Purpose |
|---|---|
| Sender domain | The domain emails are sent from (requires DNS verification). |
| From email | The address clients see in the From line. |
| From name | The display name on outgoing emails. |
| Reply-to | Where client replies are routed. |
Verify the sender domain once by adding its DNS records. After that, the From email, From name and Reply-to can be changed at any time in the same section without touching DNS. The from address must be on the verified domain.
Until a sender domain is verified, emails continue to send from the default Simple Commenter address so nothing breaks while you set it up.
What Clients See
With branding configured, invited clients get a fully branded experience:
- The feedback widget shows your logo and brand name.
- Invite and notification emails come from your brand (and your sender domain, if set).
- The client login and portal pages, served on your custom domain, carry your logo.
See Clients for how to invite and manage clients.