Functionalities

Control which features are available in the commenting widget. Enable or disable capabilities based on your project needs.

You'll find these options in your project settings under Widget, in the Features tab.

Feature Toggles

Drawing Annotations

Allow users to draw on screenshots when leaving feedback.

Enabled: Users can annotate screenshots with freehand drawing
Disabled: Screenshot capture only, no drawing tools

Screenshots

Enable automatic screenshot capture when users leave comments.

Captures the current viewport
Includes any visible content
Useful for visual bug reports

Two switches control capture, and both must be on:

Features → Screenshots (this page) allows or prevents screenshot capture on your website.
Project settings → Screenshots turns capture on or off for this project. It defaults to your account-wide setting under Default settings → Screenshots, and you can override it per project. The same page has the Chrome extension auto-capture switch and shows whether the script or the Chrome extension is connected.

Screenshots are on by default and included on all current plans, including the trial. If the Screenshots page says screenshots are not available on your plan, you are on a legacy plan; upgrade from Account → Billing.

How capture works, and why it can be slow

The web widget renders the screenshot inside the visitor's browser at the moment the comment is submitted. Pages with large images, many fonts, or embedded videos take longer to render, so the comment can take a few seconds to go through. There are no quality, resolution, or compression settings to tune.

If speed matters more than screenshots on a project, turn capture off on the project's Screenshots page.
The Chrome extension captures the screen locally, which is faster and works on pages the widget cannot render.

Screenshots are not being captured?

Check both switches above are on for the project.
Open the project's Screenshots page and confirm the script or the Chrome extension shows as connected. Capture needs one of them.
Embedded iframes and images served from other domains without CORS headers can appear blank in the capture. This is a browser restriction, not a setting.
If the page still says screenshots are unavailable on your plan, see above.